Shipping Policy

At nuzzellepets™, we know pet owners want dependable products delivered with clear expectations. This policy outlines how orders are prepared, shipped, tracked, and supported throughout the delivery process.

1. Order Preparation

Before shipment, each order is reviewed and prepared for dispatch.

Standard processing time:
2–4 business days

During holidays, promotional events, or other high-volume periods, processing may require up to 5 business days.

Business days do not include weekends or public holidays. Processing time is separate from the estimated transit time listed below.

2. Shipping Charges

A flat shipping fee of $5.99 applies to each order, regardless of the destination or number of eligible items purchased.

The final shipping charge will be displayed during checkout before payment is completed.

3. Estimated Transit Times

Our products may ship from different fulfillment facilities depending on product availability and the delivery destination.

Destination	Estimated Transit Time
United States	10–15 business days
Canada, United Kingdom, and Australia	11–16 business days
Other international destinations	15–20 business days

These timeframes begin after the order has been processed and dispatched. They are estimates rather than guaranteed arrival dates.

Weather conditions, carrier disruptions, customs inspections, remote delivery locations, and peak-season volume may affect delivery.

4. Shipment Tracking

After your package leaves the fulfillment facility, a confirmation email containing the available tracking details will be sent to the email address provided at checkout.

Please allow approximately 1–3 business days for the carrier’s tracking system to display its first update. A temporary lack of tracking activity does not necessarily mean the shipment has stopped moving.

5. International Duties and Taxes

International shipments may be delivered on a Delivered Duty Unpaid (DDU) basis.

The recipient is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These costs are not included in the product price or shipping fee.

nuzzellepets™ cannot control customs processing times or reimburse charges collected by local authorities.

6. Address Changes and Cancellations

To request an address correction or order cancellation, contact us within 12 hours after placing the order:

Email: service@nuzzellepets.com

Please include your order number and the correct information. We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed once fulfillment or shipment preparation has begun.

Customers are responsible for reviewing their delivery information before completing checkout.

7. Damaged Deliveries

If an item arrives damaged, contact us within 72 hours of delivery and provide:

Your order number
A clear photo of the damaged item
A photo of the external packaging
A brief description of the issue

After reviewing the information, we may arrange a replacement or provide another appropriate resolution at no additional product cost.

8. Packages Confirmed Lost

If the shipping carrier officially confirms that a package was lost in transit, please contact our customer care team. Once the loss is verified, we will arrange a replacement shipment without an additional shipping charge.

Packages shown as delivered by the carrier may require a separate investigation before a resolution can be offered.

9. Multiple Shipments

Orders containing several products may arrive in separate packages because items can be stored at different fulfillment locations. When this happens, you may receive more than one tracking number.

Separate delivery does not result in additional shipping charges beyond the amount displayed at checkout.