Privacy Policy

Last Updated: July 29, 2026

This Privacy Policy describes how nuzzellepets™, operated by Fetch N Go Pet & Feed Supply LLC (“nuzzellepets™,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit our online store, purchase pet products, contact customer care, subscribe to marketing communications, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with our store.

Information You Submit

When you place an order, create an account, join a mailing list, submit a review, or contact us, we may receive:

Full name
Email address
Telephone number
Billing and delivery addresses
Account login information
Products purchased or added to your cart
Order history and customer-service communications
Product reviews, photographs, or other content you choose to provide
Marketing preferences
Payment and transaction details

Complete card numbers and security codes are generally processed by authorized payment providers rather than stored directly by nuzzellepets™.

Information Collected Through Store Use

When you browse or interact with the website, certain information may be collected automatically, including:

Internet Protocol address
Browser and device type
Operating system
Device identifiers
General geographic location
Pages viewed and links selected
Search, cart, and checkout activity
Referring website or advertisement
Date, time, and duration of visits
Cookie, pixel, and similar technology data

Information From Other Sources

We may receive information from companies that help operate our business, including:

Shopify
Payment processors
Shipping and fulfillment providers
Fraud-prevention services
Analytics platforms
Advertising and marketing partners
Customer-support applications
Social media platforms when you interact with our content or advertisements

2. How We Use Personal Information

We may process personal information to:

Provide Orders and Store Services

Receive and confirm purchases
Process authorized payments
Prepare and dispatch orders
Provide delivery and tracking updates
Manage returns, refunds, replacements, and cancellations
Maintain customer accounts and purchase records

Support Customers

Respond to product and order questions
Investigate delivery or payment concerns
Handle complaints and customer-care requests
Verify information related to a transaction
Improve the quality of our support services

Operate and Improve the Store

Maintain website functionality
Remember cart and account preferences
Understand how visitors use the store
Improve navigation, product selection, and customer experience
Test and develop new features
Diagnose technical problems

Communicate and Market

Where permitted by law, we may:

Send service-related messages
Share product announcements and store updates
Deliver promotional emails when you have subscribed or when otherwise legally permitted
Personalize content and product recommendations
Measure advertising performance
Display advertisements that may be more relevant to your interests

You may unsubscribe from promotional emails using the link included in the message. Transactional communications, such as order confirmations and shipping notices, may still be sent.

Protect Customers and Our Business

We may use information to:

Detect suspicious transactions
Prevent fraud, abuse, and unauthorized account access
Protect the security of our store and systems
Enforce our store policies and agreements
Establish, exercise, or defend legal claims
Meet applicable legal, accounting, tax, and regulatory obligations

3. Legal Grounds for Processing

Where laws require us to identify a legal basis, we may process personal information because:

It is necessary to fulfill a purchase or another agreement with you
We have a legitimate business interest, such as securing and improving our store
You have provided consent
Processing is required to comply with a legal obligation
Processing is necessary to protect legal rights or prevent fraud

Where processing depends on consent, you may withdraw that consent, subject to legal and operational limitations.

4. How Personal Information May Be Shared

We may disclose personal information to service providers that perform tasks on our behalf. These recipients may include:

Shopify and ecommerce-platform providers
Payment gateways and financial institutions
Warehouses, suppliers, and fulfillment partners
Postal services and delivery carriers
Website hosting and technical-support providers
Analytics and performance-measurement services
Marketing and advertising platforms
Customer-service and communication providers
Fraud-detection and cybersecurity vendors
Legal, accounting, insurance, and professional advisers

These companies may access information only as needed to provide their services, meet legal obligations, or protect their legitimate rights.

We may also disclose information:

When required by law, subpoena, court order, or lawful government request
To investigate fraud, security incidents, or violations of our policies
To protect customers, the public, our business, or another party
In connection with a merger, financing, reorganization, sale, or transfer of all or part of the business
At your direction or with your consent

We do not disclose personal information to unrelated parties merely for them to use independently for their own direct marketing. However, certain advertising activities involving cookies or identifiers may legally be classified as “selling,” “sharing,” or targeted advertising in some U.S. states. See Section 8 for available choices.

5. Shopify and Payment Processing

Our online store is hosted by Shopify, which processes certain customer and transaction information to provide ecommerce, checkout, security, analytics, and store-management services.

Payment information is handled by the payment providers displayed during checkout. Their handling of personal information is governed by their respective policies and legal obligations.

We recommend reviewing Shopify’s privacy materials and the privacy notice of the payment provider you choose.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and related technologies.

These technologies may support:

Shopping-cart and checkout functions
Account login and security
Site preferences
Traffic measurement and analytics
Fraud detection
Advertising delivery and attribution
Personalized content and recommendations

Cookie Categories

Essential technologies help the store function and support features such as security, checkout, account access, and cart storage.

Functional technologies remember preferences and improve convenience.

Analytics technologies help us understand store traffic and customer interactions.

Advertising technologies may measure campaigns, build audiences, or help deliver interest-based advertising.

Where required, non-essential technologies will be used based on the selections available through our cookie or privacy controls.

You may also restrict cookies through your browser. Blocking certain technologies may prevent parts of the store from working correctly.

For information about cookies commonly used by Shopify, review the Shopify Cookie Policy.

7. Advertising and Analytics Partners

Subject to our active store integrations, we may work with advertising or analytics providers such as:

Meta, including Facebook and Instagram
Google
AppLovin or Axon
Other platforms used to measure or deliver advertising

These providers may collect device identifiers, cookie data, online activity, and information about interactions with advertisements. They may use this information according to their own privacy policies.

You can review their privacy information here:

The availability and effectiveness of opt-out controls may depend on your location, browser, device, account settings, and applicable law.

8. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

Confirm whether we process your personal information
Request access to personal information associated with you
Correct inaccurate information
Request deletion of eligible information
Obtain a portable copy of certain information
Restrict or object to certain processing
Withdraw consent
Opt out of targeted advertising
Opt out of activities legally defined as a sale or sharing
Appeal a denied privacy request
Receive equal service without unlawful discrimination for exercising privacy rights

These rights are subject to exceptions. For example, we may retain information needed to complete transactions, prevent fraud, maintain records, resolve disputes, or comply with law.

To submit a request, email service@nuzzellepets.com with the subject line “Privacy Request.” Please describe the right you wish to exercise and provide enough information for us to locate the relevant records.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted, but we may require proof of authorization and direct identity verification.

If our store provides a Your Privacy Choices or Do Not Sell or Share My Personal Information link, you may also use that page to manage eligible advertising and data-sharing choices.

Shopify provides tools for cookie banners and data sales or sharing opt-outs through its customer privacy settings. Availability may differ by region. Shopify Customer Privacy Settings

9. Global Privacy Control and Browser Signals

Where legally required and technically supported, we will process recognized browser-based opt-out signals, such as the Global Privacy Control, as a request to opt out of applicable sale, sharing, or targeted-advertising activity for that browser or device.

Because there is no universally accepted standard for all “Do Not Track” signals, the store may not respond to every DNT setting. You may still use the privacy controls described in this policy.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Completing and documenting transactions
Providing customer service
Maintaining tax, accounting, and business records
Preventing fraud
Resolving disputes
Enforcing agreements
Meeting legal and regulatory obligations

Retention periods vary according to the type of information and the reason it was collected. When information is no longer required, we may delete, anonymize, or securely isolate it, subject to technical and legal limitations.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include encrypted transmission, restricted access, secure payment processing, monitoring, and service-provider controls.

No internet transmission or storage system can be guaranteed completely secure. Customers should protect account passwords, avoid sending sensitive payment credentials by email, and notify us if they suspect unauthorized account activity.

If a security incident affects personal information, we will investigate and provide notices as required by applicable law.

12. International Processing

Our store, Shopify, and other service providers may process personal information in countries outside your state, province, or country of residence.

Privacy laws in those locations may differ from those in your jurisdiction. Where required, appropriate measures will be used to support lawful international transfers.

13. Children’s Information

Our store is intended for a general audience and is not directed to children under 13 years of age. We do not knowingly collect personal information online from children under 13.

If you are a parent or guardian and believe a child has submitted personal information to us, contact service@nuzzellepets.com. We will review the request and take appropriate action consistent with applicable law.

The FTC explains that COPPA applies to child-directed services and general-audience services that knowingly collect personal information from children under 13. FTC COPPA Guidance

14. Third-Party Websites

Our store may contain links to websites, social networks, payment services, or other resources operated by third parties.

We do not control the privacy, content, security, or business practices of those services. This Privacy Policy does not apply after you leave our store. Review the relevant third party’s privacy notice before providing personal information.

15. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our store, service providers, technology, business practices, or legal obligations.

The updated version will be posted on this page with a new “Last Updated” date. When required by law, we will provide additional notice or obtain consent before materially changing how information is processed.